Select from the FAQ categories below. Or send us your question via email, we'll reply quickly Ask SoftNoze!  
 
1. Can you tell me about the Privacy Rules & Practices regarding personal information on SoftNoze websites?
Yes, regarding Personal Information... normally, you can visit SoftNoze websites without telling us who you are or revealing any information about yourself. However, there are times when we may request information from you. Also, some website functions may require you to complete a registration form. Most information requested will relate to the company that you work for or represent. However, sometimes we may request information specifically about you.

We may ask you to voluntarily provide us with demographic information for market research, as well as information about your interests and experiences with our products or that of your company or employer. Occasionally, we may share provided information and e-mail addresses with our affiliates and other reputable organizations whose products or services we think you may find interesting.

We also may ask you to voluntarily provide us with personal information for purposes of registering attendance at a SoftNoze sponsored event. That information may both be solicited and retained by SoftNoze directly or by third parties utilized by SoftNoze for that purpose.

Information also may be collected by way of "cookies" created when accessing our site. Please read the section on "cookies" for further information below.

Our goal in collecting and using this information is to offer you a more personalized browsing experience or to facilitate attendance at a SoftNoze sponsored event. Also, knowing your preferences, we are able to deliver or allow you access to the most relevant information for your needs.

Information Security
We conduct our business in compliance with applicable laws on data privacy protection and data security and take reasonable precautions to keep all information obtained from our online visitors secure against unauthorized access and use. If needed to conduct electronic commerce, provided credit card numbers will be used only for payment processing and will not be disclosed to any other third parties.
Other Web Sites and Public Forums

Our web sites may contain links to other third-party web sites. SoftNoze is not responsible for the privacy practices of those web sites. We also may make available forums, message boards and news groups to our customers. Please remember that any information disclosed in using those facilities may become public information or may be subject to separate disclosure and use rules, and you should exercise caution when deciding whether to disclose personal information.

Our websites are owned and operated by Soft-Noze USA Inc and its subsidiaries. You may direct any questions or concerns about our privacy and security policies to our Chief Privacy Officer at 2216 Broad Street, Frankfort, NY 13340, phone number +1(315)732-2726.

2. What are SoftNoze's "Terms & Conditions of Access" relative to its website(s)?
Acceptance of Terms and Conditions
The following are terms of a legal agreement between any user of this web site ("User") and Soft-Noze USA Inc and its subsidiaries (collectively "SoftNoze"). By accessing, browsing or using this web site (the "Site"), User agrees to be bound by these access terms and conditions. The material provided on or accessed by way of this Site is protected by law, including without limitation, United States copyright laws and international treaties. This Site is controlled or operated by SoftNoze from its offices within the State of New York, United States of America. A User who accesses this Site from locations outside of the United States does so on his/her own initiative and is separately responsible for compliance with any applicable local law on internet usage and web site access.

Information on this Site may contain inaccuracies or typographical errors, and SoftNoze assumes no liability for and reserves the right to correct such inaccuracies or errors at any time. SoftNoze may also make changes, updates and improvements to this Site or these access terms and conditions, at any time without notice.

Trademarks and Copyrights
The trademarks, service marks, and logos used or displayed on this Site (the "Trademarks") are registered and unregistered trademarks of SoftNoze and others. Nothing on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any such Trademark without the written permission of the Trademark owner. Trademarks of SoftNoze may not be used in any way without the prior written permission of SoftNoze. Except for "linking logos" specifically designed for the purpose, SoftNoze prohibits use of any SoftNoze Trademark as a "hot" link to this Site or any other SoftNoze web site.

Copyrights relative to images found on this Site are owned by or proprietary to SoftNoze or the applicable copyright owner. No image should be downloaded from this Site and used by User for any reason without the express prior permission of SoftNoze or the applicable copyright owner.

Links to Third-Party Web Sites
This Site may contain links to third-party web sites. Such linked web sites are not under the control of SoftNoze, and SoftNoze assumes no responsibility for the contents of any such linked web site, any link contained in a linked web site, any changes or updates to such linked web sites, or any material transmitted or downloaded from any linked web site. SoftNoze is providing these links to third-party web sites solely as a convenience to User, and the inclusion of such links do not imply endorsement by SoftNoze of those third-party web sites.

Use Restrictions
The copyright in all material (including still and moving images) provided, maintained or accessible on this Site is held by SoftNoze or by the original creator of the material or its assignee. Except as stated herein, none of this material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including without limitation, by electronic, mechanical, photocopying or other recording means, without the prior written permission of SoftNoze or the appropriate copyright owner. User also may not, without prior written permission from SoftNoze, "mirror" any material contained in this Site, perform "deep links" or use any Trademark as a metatag relative to any other web site. Unless otherwise expressly stated elsewhere within this Site, the sale or licensing of product (if any) by SoftNoze from this Site is limited to customers and shipping destinations within the United States.

Disclaimer of Warranty
THE MATERIALS MAINTAINED ON OR ACCESSED BY WAY OF THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. SOFTNOZE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF ANY USE OF, OR OTHERWISE RESPECTING, THE MATERIALS MAINTAINED ON OR ACCESSED BY WAY OF THIS SITE OR ANY WEB SITE LINKED TO THIS SITE.

Limitation of Liability
UNDER NO CIRCUMSTANCE (INCLUDING NEGLIGENCE AND TO THE FULLEST EXTEND PERMITTED BY APPLICABLE LAW) WILL SOFTNOZE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION, BUSINESS INTERRUPTION, DELAYS, LOSS OF DATA OR PROFIT) ARISING OUT OF THE USE OR THE INABILITY TO USE THE MATERIALS MAINTAINED ON OR ACCESSED BY WAY OF THIS SITE EVEN IF SOFTNOZE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF USE OF SUCH MATERIALS RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF USER EQUIPMENT OR DATA, USER ASSUMES ANY COSTS ASSOCIATED THEREWITH.

Applicable Laws
Any claim relating to this Site or the use of this Site and the materials contained or accessed by way thereof are governed exclusively by the laws of the State of New York, United States of America, without regard to conflict of law principles. User agrees and hereby submits to the exclusive personal jurisdiction and venue of the state and federal courts located in Oneida County, New York, with respect to any such claim.

3. Can you tell me about Cookies and how they are used on this site?
What is a Cookie?
A cookie is either a small text file that is stored on your hard drive or some information that is stored in memory until you close your browser. SoftNoze web sites (or third party web sites linked from SoftNoze web sites) may save information on your system in the form of cookies to provide you a more personalized browsing experience, access to a secure implementation, or to better track usage of the applicable web site.

What is its purpose?
Some web sites may allow you to register or choose personalization options so that you can be directed dynamically to information on the web pages that suits your interest. By using a cookie, the web site automatically can read your preferences and customize the web pages without any action on your part. Other areas of web sites may require you to login. In those cases, your username may be stored in a cookie so that the username field automatically can be filled in for you on subsequent visits. If you set your browser not to accept these cookies, your access to or use of certain pages or functionality on SoftNoze web sites may be restricted.

How do I reject or control the acceptance of a Cookie?
Most Internet browsers are initially set up to accept cookies. Your browser has the ability to let you change that set up to refuse all cookies or to at least indicate when a cookie is being sent to you. Again, please remember that some web site features and services may not operate properly without the use of cookies. Please refer to the informational web site for the Internet browser that you use for more information on cookies.

4. What Trademarks does SoftNoze own?
Trademarks
This list is a subset of trademarks owned and used by SoftNoze and its various subsidiary entities.

Because of the extensive number of products, services and technologies marketed by SoftNoze, only the most important common law marks are included in this list. If a mark is not listed on this page it does not mean that SoftNoze does not use the mark in commercial activities or that the product is not significant within its market.

The trademarks are listed in a text format. Certain of these trademarks are also registered or represented in a graphic form, including use with a distinctive design.

Trademarks followed by the ® symbol are registered by SoftNoze in the Patent and Trademark Office of the United States. All other marks are trademarks or common law marks of SoftNoze.

Questions concerning this list should be directed to the SoftNoze Intellectual Property contact by phone at +1(315)732-2726, or fax at +1(315)732-2963.

Banking Screw Adapter™
BMS™ / Block-style Mounting System™
CUB™ / Clamp-style Universal Bracket™
EMC Technology™
FiberJacket™
MicroCollet™
MountApplyPositionProtect™
ProxArmor™
ProxArmore™
ProxConverter™
ProxPlunger™
ProxPort™
ProxProbe™
ProxProtector™
Proxtrol™
QuickMount™
Quicktube™
RiteAngle™
SMS™ / Sensor Mounting System™
SnakeMount™
SoftNoze™
SUB™ / Swivel-style Mounting System™
WeldJacket™
WeldJacket Pro™
Weld-On™
WeldSwitch™

5. How can/may I link to the SoftNoze web site?
Linking your website to www.softnoze.com or other SoftNoze site provides your customers with more information about our Sensor Integration Components and solutions. If you wish to to link your site to ours, please request one of our special "web buttons". Do not copy our brand logos or other graphics to use as linking devices. If you are a authorized distributor, reseller, or partner, please contact us by telephone at 1-315-732-2726
6. What are SoftNoze's "General Terms & Conditions of Sale"?
These general terms and conditions of sale only apply to purchases of SoftNoze branded products made directly from SoftNoze. Purchases made from appointed distributors or other independent resellers will be subject to terms and conditions of sale as may be separately established by each such distributor or reseller, which will in no event be binding upon SoftNoze unless otherwise expressly agreed to. However, SoftNoze extends its standard Manufacturer's Warranty to customers purchasing SoftNoze branded products and related services from their local authorized SoftNoze distributor. Such Manufacturer's Warranty is in lieu of all other warranties, which are expressly disclaimed.

Sales outside of North America, as well as sales of other SoftNoze products and services, may be subject to separate or supplemental terms and conditions of sale. For further information, please consult your nearest SoftNoze office.

These general terms and conditions of sale are as in effect at the time of publication and are subject to change at any time.

General
These general terms and conditions of sale (along with any associated written specification, quotation and/or supplemental terms and conditions provided by Seller) exclusively will govern the sale or licensing by Seller of all goods and services (including without limitation, hardware, firmware and software products, training, programming, maintenance, engineering, parts, repair and remanufacturing services hereinafter - "Products") furnished to Buyer hereunder, whether such sale or licensing is effected by paper-based transactions or via facsimile or other forms of electronic data interchange (EDI) or electronic commerce, and represents the entire agreement between Buyer and Seller with respect thereto. Buyer's receipt or acceptance of delivery of any of the Products ordered or purchased hereunder will constitute its acceptance of these terms and conditions. No addition or modification to these terms and conditions will be binding on Seller unless agreed to in writing signed by an authorized representative at Seller's headquarters. Seller objects to and rejects other terms and conditions that may be proposed by Buyer or that appear on or are referenced in Buyer's purchase order or requisition that are in addition to or otherwise not consistent with the terms and conditions set forth or referenced herein.

Payment Terms
Net thirty (30) days from date of invoice with ongoing approved credit as determined by Seller. Seller may render partial invoices and require progressive payments. Seller reserves the right to render invoices electronically and to receive payment by way of electronic funds transfer. Payment by credit card, when permitted, is subject to credit card validation and authorization both at time of agreement and immediately prior to shipment. Seller reserves the right to suspend any further performance hereunder or otherwise in the event payment is not made when due. No payment by offset is permitted. Interest charges will be added to overdue invoices at the rate of 1.5% per month (subject to any limit imposed by applicable law).

Delivery Terms
Delivery terms are Ex Works Seller's plant or warehouse (per current Incoterms) or as otherwise agreed to as evidenced by Seller's order acknowledgment. In all cases title transfers to Buyer upon the earlier of Seller's delivery to Buyer or receipt by the first carrier for transport to Buyer, except that title to all intellectual property rights associated with the Products remains with Seller or its suppliers and licensors. Acknowledged shipping dates are approximate only and based on prompt receipt of all necessary information from Buyer. Seller disclaims all liability for late delivery. Where applicable, prepaid shipping will be billed as a separate invoice item.

7. May I see a copy of the SoftNoze Product Warranty?
Please click Here for a PDF version of our Product Warranty.
8. What are the Copyright policies relating to this website and the Company's other web properties?
Copyright © 1995-2013 SoftNoze USA Inc. All rights reserved.

All text on this site, except where otherwise noted, is the property of Soft-Noze USA Inc and is protected by U.S.A. and other foreign copyright and trademark laws. The text of this website may not be copied, translated or distributed in any manner (electronic, web or printed) without the prior written consent of Soft-Noze USA Inc, with the exception of properly-attributed quotations and other "fair use" exemptions provided for under copyright law.
The authorship of the text of certain pages on this site may belong to other individuals; in such cases the copyright is noted as appropriate. This includes additional Company websites and content, some of which are Listed Here. These websites are owned and operated by Soft-Noze USA Inc and you may direct any questions to our offices at: SoftNoze USA Inc, Attn: Copyright Department, 2216 Broad Street, Frankfort, NY 13340, or by phone +1(315)732-2726.